Terms and Conditions

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1. Introduction

These Terms and Conditions (“Terms”) set out the agreement between Pere’s Kleen Touch “the Company”, “we”, “us”, “our”) and you (“the Client”, “you”, “your”) regarding the provision of cleaning and related services for short-term rental properties, including Airbnb and serviced accommodation.

By booking or using our services, you confirm that you have read, understood, and agree to be bound by these Terms.

2. Services Provided

We offer cleaning and housekeeping services specifically for short-term rental properties, which may include:

• Post-stay and changeover cleaning
• Deep cleaning and after-maintenance cleaning

A detailed list of services will be provided in your booking confirmation or Service Agreement.

3. Bookings & Access

3.1 Booking Management
Where possible, we may be granted access to your booking platform (e.g., Airbnb, Booking.com, or property management software). This allows us to automatically monitor reservations and schedule cleanings without requiring you to notify us each time, ensuring smooth turnover and consistent service.

3.2 Client Notifications
You must promptly notify us of any last-minute booking changes, including cancellations, extensions, same-day arrivals, or approved early check-ins/late check-outs. Failure to notify us may result in missed or delayed cleanings, for which we cannot be held responsible.

3.3 Accuracy of Booking Information
It is your responsibility to ensure all booking details (check-in/check-out dates and times) are accurate. Inaccurate information may affect service quality and timing and could incur additional charges for rescheduling or urgent cleaning.

3.4 Property Access
You must provide safe and timely access for our cleaning team. If access is blocked due to incorrect codes, missing keys, or other reasons beyond our control, the full service fee will still apply.

If guests are still in the property during a scheduled clean and refuse to leave, our cleaners will wait until it is vacated. Any waiting time will be charged at £20 per hour to cover staff downtime and scheduling disruption.

4. Pricing and Payment

• All prices are in Pounds Sterling (£) and subject to VAT at the prevailing rate, which will be itemized on all invoices.

4.1 Payment Terms

• Payment is due within 7 or 14 days of the invoice date, unless otherwise agreed in writing.
• Regular clients may receive invoices weekly or monthly.
• Late payments may incur interest under the Late Payment of Commercial Debts (Interest) Act 1998, at 8% above the Bank of England base rate.

4.2 Additional Charges
Extra fees may apply for:

• Excessive dirt or damage
• Biohazard cleaning (e.g., bodily fluids)
• Emergency or same-day callouts
• Parking or congestion charges (if applicable)

5. Client Responsibilities

You agree to:

• Provide accurate booking and property information
• Ensure the property is safe and secure for our staff
• Notify us of hazards, security systems, or restricted areas
• Secure or remove valuables and fragile items before cleaning
• Report any service issues within 24 hours of completion

We are not liable for loss or damage to unsecured items not reported within this timeframe.

6. Our Responsibilities

We will:

• Deliver services to a professional standard, in line with industry best practices
• Ensure our staff are trained, vetted, and insured
• Use appropriate cleaning materials and equipment
• Report any visible damage or maintenance concerns noticed during cleaning

7. Liability and Insurance

7.1 Insurance
We hold Public Liability Insurance and Employer’s Liability Insurance for our operations.

7.2 Liability Limitation
While we take care in providing our services, we are not liable for:

• Pre-existing damage, wear and tear, or defects
• Damage from faulty fixtures, fittings, or equipment
• Indirect or consequential losses (e.g., loss of earnings, guest refunds)

Our total liability will not exceed the total value of the service in question.

7.3 Accidental Damage
If our staff accidentally cause damage, we will repair or replace the item at our discretion, up to the limit of our insurance coverage.

8. Complaints and Service Quality

If you are dissatisfied with our service, notify us within 24 hours of completion via email or phone. We will investigate and, if appropriate, offer a re-clean or partial refund. Complaints after this period may not be considered.

9. Health and Safety

Our staff follow UK health and safety regulations, including COSHH (Control of Substances Hazardous to Health). You must inform us of any risks, infestations, or hazardous materials before cleaning.

10. Confidentiality and Data Protection

All client information is treated as confidential. We comply with the Data Protection Act 2018 and UK GDPR, ensuring your personal data, property access details, and guest information are securely stored and only used to deliver our services.

You may request access to or deletion of your data by contacting: pereskleentouch@gmail.com

11. Termination of Services

Either party may terminate a regular cleaning agreement with 14 days’ written notice. Immediate termination may occur if:

• Payments are overdue
• Access is repeatedly denied
• The property is unsafe or unsuitable for cleaning

12. Force Majeure

We are not liable for delays or failures caused by events outside our reasonable control, including natural disasters, strikes, pandemics, power outages, or government restrictions.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.